Printer-friendly versionProject Name: E-SOT
Relevance: A lot of work has been done to digitize the judicial system. Many projects have been implemented, basic components of electronic justice have been created. Nevertheless, the level of satisfaction with IT services both among the population and within the judicial system is not high enough.
Purpose: To achieve high satisfaction with IT services of the judiciary.
The judicial system of Kazakhstan actively uses modern information technologies in its activities. The introduction of new relevant projects in the judicial proceedings facilitates the expansion of access to justice, the exclusion of judicial red tape and the simplification of the work of judges.
The number of users of the service "Trial Room" is 211 thousand, and visitors to the site of the Supreme Court - about 4 thousand per day. For a year in the republic, millions of court cases are being considered, which leads to the conclusion about the possibility of further increasing the demand for Internet-services of ships.
To achieve the project's goal, it is necessary to effectively apply new IT trends, to create the most simple and convenient electronic services for all categories of users.
Achieving the main goal of the project is planned through the implementation of the following tasks:
- Simplify the interface and ensure sufficient functionality of IT products;
- Transition to high-grade electronic court cases (by types of legal proceedings);
- Creation of a service of pre-trial settlement of disputes for citizens; system for forecasting the outcome of the process;
- Application of "artificial intelligence" and "blockade" technologies in legal proceedings;
- Creation of automated workplaces for process participants in courtrooms;
- Simplification of the procedure for the formation of electronic claims (applications);
- Establishment of an industry operational information security center and others.
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№ |
Stages |
Terms |
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Start |
Ending |
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Stage 1: 2018 |
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1. |
2.3. Electronic inquiries on cases through the gate of the judiciary in the AIAS "Torelik" |
1 January 2018 |
30 March 2018 |
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2. |
2.1. Online dispute resolution ("e-Reconciliation") in the "Trial Room" |
1 February 2018 |
31 March 2018 |
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3. |
1.4. A quick search for judicial information in the AIAS "Torelik", including using the "large data" technology |
15 January 2018 |
1 April 2018 |
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4. |
1.1. A simple and functional "Trial Cabinet" |
1 February 2018 |
30 May 2018 |
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5. |
1.6. The feedback system (chat-bot and virtual assistant "Komek") |
1 June 2018 |
31 August 2018 |
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6. |
3.1. Mobile videoconferencing for participants (Virtual Court) |
1 June 2018 |
31 August 2018 |
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7. |
3.2. Online broadcasting of plenary sessions on the official website of the Supreme Court of the Republic of Kazakhstan |
1 June 2018 |
31 August 2018 |
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8. |
4.2. Unified Service Desk Service Desk |
1 March 2018 |
30 September 2018 |
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9. |
1.2. Convenient tags in the AVF system |
1 October 2018 |
30 November 2018 |
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10. |
4.1. New organizational structure of IT management (new department) *** |
1 April 2018 |
1 December 2018 |
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11. |
4.4. Upgraded Incident Management System |
15 March 2018 |
15 December 2018 |
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12. |
1.3.I.AIAS simple interface "Тorelik" |
1 April 2018 |
31 December 2018 |
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13. |
3.4.ARM in courtrooms for participants of the process |
1 April 2018 |
31 December 2018 |
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14. |
2.4.1. Translation into electronic format for dealing with divorce cases and bank disputes (1 Stage) |
1 August 2018 |
31 December 2018 |
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15. |
3.3. PR-campaign on IT services |
Every quarter 2018 |
Every quarter 2018 |
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Stage 2: 2019 |
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16. |
1.7.Modernized contact center of the Supreme Court of the Republic of Kazakhstan (speech recognition function) |
1 January 2019 |
1 June 2019 |
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17. |
2.2 Intelligent navigation on the web resources of the SC of the Republic of Kazakhstan links to the selection of lawyers, notaries and alternative defenders - court-GIS |
1 March 2019 |
31 August 2019 |
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18. |
4.3. Developed current server platform of the SC of the Republic of Kazakhstan |
1 April 2018 |
30 November 2019 |
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19. |
4.5. System for preventing information leakage (DLP) |
1 January 2019 |
1 November 2019 |
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20. |
2.4.2. Transition to the electronic format of cases (e-criminal case, EPAP, separate categories of civil cases) |
1 January 2019 |
31 December 2019 |
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Stage 3: 2020 |
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21. |
4.6. The use of technology "blockade" for criminal and administrative productions |
1 April 2018 |
31 December 2020 |
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22. |
1.5. Search-based reference and analysis system (e-Discovery) |
1 April 2020 |
1 December 2020 |
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23. |
1.8.Create a system for predicting the outcome of a process (e-CIVIL) |
1 April 2020 |
1 December 2020 |
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No |
Name of restriction |
Description of restriction |
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1. |
Budget constraints |
Within the republican budget |
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2. |
Resource constraints |
The need for competent and involved staff from suppliers |
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3. |
Time limits |
Implementation within three years |
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No |
Name of the assumption |
Description of the assumption |
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1. |
Allocation of funds |
Approval of the budget application for the implementation of the results of the e-SOT program by the Republican Commission |
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2. |
Stakeholder Involvement |
The active participation of judges and other stakeholders, government officials |
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3. |
Support from the Management and stakeholders of the project |
Support of management and positive attitude of the project stakeholders to the implementation of e-SOT initiatives |
